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Latest computer problem

  1. #16
    Join Date
    Jul 2017
    Location
    Florida
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    Good news: Best Buy called to report my computer is ready for pickup.


    Bad news: Mom can't get there at any available times and had to schedule a Thursday afternoon appointment, so I will live another day and a half without it. ARGH!

  2. #17
    Join Date
    Dec 2015
    Posts
    1,861
    Quote Originally Posted by CatMom1994 View Post
    Can't do anything about that, as long as she lives.
    But that's not what's worrying CatMom. It's how to do it. These things must be done delicately, or you hurt the spell.

  3. #18
    Join Date
    Dec 2015
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    1,861
    Run Toto Run - m.jpg
    Run, Toto! Run!

  4. #19
    Join Date
    Mar 2012
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    USA
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    Quote Originally Posted by CatMom1994 View Post
    Good news: Best Buy called to report my computer is ready for pickup.
    Bad news: Mom can't get there at any available times and had to schedule a Thursday afternoon appointment, so I will live another day and a half without it. ARGH!
    Not too long to wait, just hope they fixed it right.

  5. #20
    Join Date
    Jul 2017
    Location
    Florida
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    I am just upset that Mom could not take the call herself because she could have lost the chance to go in this morning by not having her phone six hours earlier.

  6. #21
    Join Date
    Jul 2017
    Location
    Florida
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    I finally got my computer back after waiting 45 minutes for an agent. The problem was a hardware defect in the motherboard, (which Apple calls a logiboard) so that part had to be replaced. Mom said she is now terrified to upgrade her laptop. The agent assured her my problem was a rare case of bad luck and it is still better to install upgrades.

  7. #22
    Join Date
    Mar 2012
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    USA
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    13,394
    At least they found and fixed the problem.

  8. #23
    Join Date
    Jul 2017
    Location
    Florida
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    They knew what the problem was - something that could not be fixed at the store. We were worried all of my data would be lost, but the agent found it. He said the logiboard is not where pictures are stored and the problem was blocking data retrieval of data on the hard drive.

    Not all is well though. We had no idea the logiboard is the part that stores my computer password and replacing it meant I have to create a new one. So I still can't use it since Apple was unable to transfer the most important information to the new logiboard.

  9. #24
    Join Date
    Jul 2017
    Location
    Florida
    Posts
    2,975
    I am finally back on it! After using my mom's laptop for about two weeks, I feel like this screen is huge (it's only 21 inches).

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